City Centre Park and Langford Lanes
COVID-19 Health and Safety Information
July 15, 2020
City Centre Park and Langford Lanes are committed to providing recreation and food services that are safe and accessible. We routinely follow strong protocols for the safety of all of our guests. In this time of uncertainty, we want to ensure that our guests and staff know what those protocols are and how we are elevating the process in light of COVID-19. We have prepared our restart plans following the guidelines laid out by the local and provincial health authorities, and Worksafe BC and by collaborating with many other facilities, and associations on best practices. We have chosen restrictions, and procedures with safety as a top priority in hopes to exceed staff, government, and consumer expectations. We welcome your feedback – please contact firstname.lastname@example.org if you have any comments on how we are doing! The following is an overview of our COVID-19 safety measures.
City Centre Park and Langford Lanes COVID-19 Safety Measures
Physical distancing measures are in place for staff and patrons at City Centre Park and Langford Lanes. Staff and patrons are to make best efforts to keep 6′ from others where barriers are not in place. To support distancing requirements, signage is in place at the entrance of each facility to educate patrons on our policies, and occupancy limits are posted for each facility, bathroom and common area. Facility occupancy limits have been reduced and many processes have been changed to help facilitate physical distancing.
Engineered controls have been put in place where social distancing is difficult. Plexi-glass separations are in place at service desks and barriers are in place between pairs of bowling lanes, restaurant booths and in arena dressing rooms. These controls have been reviewed by Langford Fire to ensure that they do not create a hazard. Staff who work with the public, in a capacity where plexi-glass barriers are not practical such as servers, are required to wear masks as a secondary measure. Where staff are required or choose to wear masks, they are trained on best practices to ensure proper hygiene.
Strict hygiene protocols are in place for staff and patrons. All staff have undergone extensive training on how and when to wash their hands. Staff are also trained to avoid touching their face, and to practice good respiratory etiquette. It is our policy that all persons entering any facility at City Centre Park clean their hands on arrival and frequently. Signage and supplies are in place to support this policy and encourage frequent handwashing including hand sanitizer stations at entrances and throughout each facility.
No person may enter facilities at City Centre Park if they have any COVID-19 symptoms, if they have been in contact with anyone suspected to have COVID-19, or if they have been outside of Canada in the last 14 days. Clear signage is in place at all entrances and staff are required to answer a questionnaire in order to clock in at the start of each shift. Further staff temperatures are also taken each shift and workers are required to stay home for 10 days if they have any symptoms of COVID-19.
Enhanced sanitization measures are in place to keep staff and patrons safe. All staff are trained on safe and effective use of chemicals. Sharing of equipment by staff and workers has been eliminated where possible and cleaning frequency has been increased where people may touch the same items. Commonly touched surfaces are cleaned frequently and recorded in log books. High contact items such as bowling balls, rental shoes, tables, chairs, menus, rental skates, golf putters, and golf balls are thoroughly sanitized after each use for your safety. Processes such as timings for reservations have been adapted to eliminate barriers to our cleaning programs.
Our safety plan is subject to continual review as we adapt to the ever changing COVID-19 situation.
We encourage you to provide feedback if there is something we could be doing better to meet your expectations. We encourage you to fill in our user surveys or send feedback to email@example.com to let us know how we are doing. In addition to the general information above, please see our What’s Open page for specific details to give you an idea of how your experience may be different at this time.
Kristin St. Cyr
If you are sick for any reason, please remain at home.
Send us an email so we’ll know you’ll be away.
All participants and their guardian MUST check-in each week.
We are keeping track of our participants and keeping numbers low.
Masks MUST be worn by all coaches, guardians, siblings and fans.
Bowlers must wear a mask when thay are away from their lane.
Sanitize all of your equipment before, after and often during bowling.
You may clean your ball as often as you like with isopropyl alcohol.
Do not lend or use anyone else’s equipment, towels, rosin balls etc.
All training tools and areas are to be cleaned between users.
Please remain at your seat between turns, unless it’s an emergency.
Guardians must remain seated and safely distant as well.
Only one person (parenst, sibling, friend) is permitted to watch the fun.
We must keep our numbers low and with current guidelines.
Avoid those ackward moments and stay right when walking.
Kepp to your right approaching and leaving your lane.
Please respect other and find other ways to celbrate with your team.
Applause, X’s, elbow and fist bumps are ok for now.
Be Positive +
We’re here to enjoy ourselves with friends as best as we can!
Share good news and spread the great things about bowling!